Shipping policy

Shipping Policy
Last Updated: Mart 18, 2026

 

This Shipping Policy applies to purchases made through the Eravi Pets online store operated by MALY Group LLC, a company registered in the State of Florida, United States.

We currently ship within the United States only.

 

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

 

1. Order Processing Time

Orders are processed within 24 hours after order confirmation.

Processing times may be extended during:

  • High-demand periods
  • Holidays
  • Product launches
  • Inventory restocking

Processing time is separate from shipping time.

 

2. Shipping Time Estimates

Estimated delivery time within the United States is 5–15 business days.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Carrier delays
  • Weather conditions
  • High seasonal volume
  • Logistics delays
  • Incorrect address provided by the customer

We are not responsible for delays outside our control.

 

3. Shipping Methods

We may use various U.S. shipping carriers depending on:

  • Destination
  • Product type
  • Fulfillment location

Carrier selection is at our discretion.

 

4. Tracking Information

Tracking information will be provided once the order has been shipped and becomes available.

Tracking updates are managed directly by the shipping carrier.

 

5. Shipping Fees

Shipping costs are calculated at checkout unless otherwise stated.

Shipping fees are non-refundable once the order has shipped.

 

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Reshipping fees may apply
  • Refunds may be reduced by return shipping costs

 

7. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

We are not responsible for lost or stolen packages after delivery confirmation.

Customers should contact the shipping carrier directly to file a claim.

 

8. Multiple Shipments

Orders may be shipped separately depending on:

  • Product availability
  • Warehouse location
  • Supplier logistics

Additional shipping charges will not apply unless stated at checkout.

 

9. Delivery Confirmation

Risk of loss transfers to the customer upon confirmed delivery by the shipping carrier.

 

10. Refused or Undeliverable Packages

If a package is returned due to:

  • Refusal by the recipient
  • Failed delivery attempts
  • Incorrect address provided by the customer

Return shipping and handling costs may be deducted from any refund.

 

11. Fraud Prevention

We reserve the right to:

  • Delay shipment for fraud verification
  • Cancel suspicious orders
  • Request additional information when necessary

 

Contact Information

Business Mailing Address:

625 E Twiggs St
STE 1000 PMB 92555
Tampa, FL 33602
United States