Refund policy

Return & Refund Policy
Last Updated: Mart 18, 2026

 

This Return & Refund Policy applies to purchases made through the Eravi Pets operated by MALY Group LLC, a company registered in the State of Florida, United States.

We currently ship within the United States only.

By placing an order on our website, you agree to the terms outlined in this policy.

 

1. Return Window

We accept return requests within 30 days of delivery.

After 30 days from the confirmed delivery date, return requests will no longer be accepted.

 

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused
  • The item must be in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase must be provided

We reserve the right to deny any return that does not meet these conditions.

 

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Gift cards
  • Personalized or custom products
  • Intimate or sanitary goods
  • Perishable goods
  • Digital products
  • Items damaged due to misuse or improper handling

 

4. Return Authorization Required

All returns must be approved in advance.

To initiate a return, please contact us through the contact form on our website.

Return requests must be submitted before sending any item back.

Returns sent without prior authorization may be refused.

The return address will be provided after the return request has been approved.
Please do not send items to the business mailing address listed on this website unless instructed.

 

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival
  • The incorrect item was received

We recommend using a trackable shipping service.

We are not responsible for items lost during return shipping if tracking is not provided.

 

6. Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing may take 5–10 business days
  • Original shipping charges are non-refundable

Partial refunds may be issued if returned items are not in their original condition.

 

7. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After order processing has begun, cancellation cannot be guaranteed.

 

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

You may be asked to provide:

  • Clear photos of the product
  • Photos of the packaging

Failure to provide photo documentation may result in denial of the claim.

 

9. Fraud Prevention

We reserve the right to refuse returns, refunds, or exchanges if we suspect fraud, abuse of our policies, or excessive return activity.

 

10. Contact Information

Business Mailing Address:

625 E Twiggs St
STE 1000 PMB 92555
Tampa, FL 33602
United States

For return requests and customer support, please use the contact form on our website.